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24/7 ACT crisis line
If this is an emergency call 000
DVCS is committed to clients' privacy and confidentiality. We understand that the ability to trust that personal information is treated with care and respect is extremely important to people who have or are experiencing domestic violence and abuse.
The only exceptions to the right to privacy and confidentiality are:
Where DVCS is required to share information about you:
DVCS recognises the rights of individuals to access the personal information recorded about them. We are committed to providing access to the information in the way an individual requests it wherever it is practical to do so. Our typical process is to copy a file, scan, and email it to the client or their nominated counsellor, lawyer or support person (after the provision of written authorisation).
In accordance with legislation, DVCS recognises that it must provide the information requested within 30 days of the request being made.
Please note that the provision of files can be quite an involved process which includes having to go through a range of file sources, removing any references to third parties, considering any safety concerns that could arise, photocopying documents and ensuring that all information is in order and correct. We aim to provide information as soon as possible.
DVCS understands that you may wish to call us anonymously for information or advice. You can block your phone number display in a number of ways. The easiest way is to change your phone's Caller ID settings.
Note: There are many Android devices and your settings may look slightly different.
For more information on digital safety and privacy, please see:
Call our 24/7 crisis phone line on 02 62 800 900 if you need support. If it is an emergency or someone is in critical danger call 000.
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