The Domestic Violence Crisis Service provides:
The Domestic Violence Crisis Service gives priority to the safety of people who have been subjected to violence and abuse. However, we work with all people who have been affected by Domestic Violence. Immediately following Police intervention in a domestic violence incident, DVCS can offer on site assistance to all parties, including those who have used violence.
When Police are called to an incident of domestic violence, they are instructed to suggest that the occupants of the home could be assisted by DVCS. Approximately 85% of people accept this suggestion. DVCS will proceed to the home to offer a range of supports including advocacy, practical assistance, access to emergency accommodation, emotional support, information and safety options.
DVCS will also arrange to meet people in a safe place following an incident if the Police are not involved.
DVCS is available for telephone support 24 hours a day, 7 days a week.
Contact numbers are:
Crisis Line 62 800 900 (24hrs/7days)
Admin Line 62 806 999
TTY 62 281 852 (Telephone Type Writer for Hearing Impaired)
Telephone support includes:
Information, options and support
Callers can remain anonymous if desired.
Legal and accommodation options
Referrals to refuges, medium term and longer term accommodation options
Referrals to counselling services
Advocacy with agencies including Police, ACT Housing, Centrelink, Immigration, child protection agencies
Follow up contacts after initial crisis intervention
Transport to court and appointments where needed
Organise child care
DVCS assists people subjected to violence to access safe accommodation. That accommodation includes:
Education and information to the community
The DVCS Education Officer works with young people in high schools and colleges and with youth in the community. DVCS also provides community education, training and information for government and community agencies and a broad range of community groups.
DVCS supports people to attend court for:
DVCS is the central victim support service and is considered a key agency in the FVIP. Our role as Victim Advocacy agency means that we provide a coordinated and integrated approach for those who are victims in a family violence matter that is within the criminal justice system namely, where charges have been laid by police. DVCS will liaise with other agencies such as Australian Federal Police, Office of the Director of Public Prosecutions and the ACT Courts to ensure the support needs of a person who has been subjected to violence and abuse are met and that their safety and the safety of their families is prioritised.
for more detailed information in relation to the Family Violence Intervention Program click here Download(30kb Word .doc)
ACCESSING OUR SERVICE:
DVCS is committed to the principles of inclusion, access and equity for all clients. We will consider any special needs when arranging to meet with you or speaking with you.
DVCS aims to protect the confidentiality of all people who use our service. Information is held in confidence and not disclosed to another person, agency or government organisation, except where one or more of the following applies:
DVCS maintains client files which detail relevant information provided to us. Those files are kept in strict confidence however in certain circumstances can be subpoenaed by the Family Court, Magistrates Court or Supreme Court.